We are encountering problems with some of the generated videos.
When we check the rendering status we get an status = “done”, but when we go to the generated URL, it gives us an Access Denied error. as shown below:
Videos generated by the API are only available for 24 hours and must be transferred to a hosting provider within that time.
By default all files are transferred to Shotstacks hosting service which serves the files via a CDN. You can also chose alternative hosting providers that we integrate - currently Mux and AWS S3.
When files are transferred to the Shotstack hosting service you can use a URL like:
Here is an example, if the temporary URL looks like this:
The Shotstack hosted CDN url would be:
For more info about integrating with hosting providers start here: