How to know the failing reason

I have some render failures and I would like to know the reason, but I was not able to find on the UI.

Hi @bruno,

The renders page should give you a basic render error if the render failed like the following:

The dashboard doesn’t provide you with the JSON of your request, but this can be retrieved by polling your render:

curl -X GET \
     -H "Content-Type: application/json" \
     -H "x-api-key: ptmpOiyKgGYMnnONwvXH7FHzDGOazrIjaEDUS7Cf" \

With the above response being:

    "success": true,
    "message": "OK",
    "response": {
        "id": "64609616-e123-454f-998e-325e1f94f824",
        "owner": "gazk9hycb0",
        "plan": "enterprise",
        "status": "failed",
        "error": "Rendering failed: One or more clips could not be loaded",
        "duration": 120,
        "billable": 120,
        "renderTime": 574.09,
        "data": {
            "output": {
                "format": "mp4",
                "resolution": "sd"
            "timeline": {
                "background": "#000000",
                "tracks": [{
                    "clips": [{
                        "asset": {
                            "type": "video",
                            "volume": 0.2,
                            "src": ""
                        "start": 0,
                        "length": 120
        "created": "2022-02-22T08:59:26.742Z",
        "updated": "2022-02-22T08:59:28.333Z"

In the above example it appears I used a direct link to a YouTube page.